Terms and Conditions

By Booking One of YourSupportPlug(YSP)'s Services, The Client Agrees To The Terms Below:

​

Booking & Availability

Services are offered on a first-come, first-served basis and are subject to availability. A booking is confirmed once a deposit is received and a session date is scheduled. By booking, you agree to the terms below.

​

Payment & Late Fees

• A 50% non-refundable deposit is required to reserve your date and is applied toward your total balance. The remaining balance is due by the session date.

• Deposits are applied toward your project balance only and cannot be used to cover late fees or any other charges. Late fees are due in addition to the remaining balance.

• Balances not paid by the due date will incur a late fee of $25 per week up to a maximum of $100 until paid in full. 

• Final deliverables (films, clips, edits) will be released 3-4 weeks after the balance is paid in full.

• If client fails to pay full balance, in addition to late fees, YourSupportPlug(YSP) has every right to withhold deliverables until full payment is received.

​

Rescheduling & Cancellations

• Clients must provide at least 48 hours' notice by email (info@yoursupportplug.com) or text to reschedule a session.

• Rescheduling requests made with less than 48 hours' notice will be treated as a cancellation, and the deposit is non-refundable.

• No-call/no-shows forfeit their deposit and must rebook a new date, with a new deposit.

​

Tardiness Policy

• A 10-minute grace period is provided.

• After the 10-minute grace period, the client must reschedule by contacting via email (info@yoursupportplug.com) or text within 24 hours. Failure to do so results in forfeiture of the deposit, and a new deposit will be required to rebook.

​

Travel Fees

• Sessions located outside of Tallahassee FL, but are within the state of Florida, are subject to a travel fee, discussed during your consultation.

• Locations outside of Florida are subject to a custom travel fee, discussed during your consultation.